What and Who This Applies To
What Information is Collected on this Site?
We collect Personal Information from users of our Site, for example, through such users’ submissions, registration for and player participation in challenges, transactions and completion of online forms on our Site. Such information is collected, for example, when users register or subscribe for accounts or features on our Site, sign up for, participate in or upload or submit information or data to us in connection with a challenge or event, interact or communicate with team members or others in challenges or events, enter sweepstakes and contests, complete surveys, use software, social media channels and platforms, applications or tools made available to you by or on behalf of us, post reflections, contribute to your daily score, a chat room, message board, comment section, list serve, blog, vlog, wiki, or other open forum that we may make available on or through our Site, submit a comment or question to us using a “contact us” or similar feature on our Site, send us an e-mail, or in any other way submit Personal Information to us via our Site. We also collect information regarding your participation, fitness, sleep, nutrition, hydration, lifestyle, health and results from our challenges, events and programs, such as the Whole Life Challenge and any application, social media platform, web pages or tools made available to you to track, log, collect or display data or information related to a challenge and your health, fitness, lifestyle, nutrition and diet.
Personal Health Information
Site Usage Information
We may use “cookies” to keep, and sometimes track, information about you. Cookies are small data files that are sent to your browser or related software from a Web server and stored on your computer’s hard drive or otherwise persist on your system or device. They are used to make WLC’s Site easier to use, to make its advertising better, and to protect both you and WLC. Cookies track where you travel on our Site and what you look at and purchase. They may store your username and/or password. A cookie may enable us to relate your use of our Site to other information about you, including your Personal Information. All of these purposes serve to improve and personalize your experience on our Site.
Most Web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. Additionally, if you have a Flash player installed on your computer, your Flash player can be set to reject or delete Flash cookies. However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of, the Site or certain areas or features of the Site. The following web sites provide information on how to adjust the cookies settings on some popular browsers:
You can also use a browser plug-in such as Ghostery* from Ghostery, Inc. (A browser plug-in is a piece of software which adds extra capabilities to your browser—for example, to play video or scan for viruses.).
We and third parties, including service providers, may engage in interest-based advertising to deliver advertisements and personalized content that we and other advertisers believe will be of interest to you. To the extent third party vendors are using cookies to perform these services for us or others, we do not control the use of this technology or the resulting information, and we are not responsible for any actions or policies of such third parties.
Ads may be delivered to you based on your online or mobile behavior (on our Site and non-WLC sites), your search activity, your responses to one of our advertisements or e-mails, the pages you visit, your general geographic location, or other information. These ads may appear on our Site or on third party web sites. The service providers with whom we work to help us conduct interest-based advertising may be members of self-regulatory associations such as the Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA). You may also see advertisements for third parties on our Site or other web sites or properties, based on your visits to, and activities on, our Site and other sites.
We may use “clear GIFs” (aka “Web beacons” or “pixel tags”) or similar technologies, in the Site and/or in our communications with you to enable us to know whether you have visited a Web page or received a message. A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a Web page or in an e-mail or other type of message, which is retrieved from a remote site on the Internet enabling the verification of an individual’s viewing or receipt of a Web page or message. A clear GIF may enable us to relate your viewing or receipt of a Web page or message to other information about you, including your Personal Information.
IP Address and Clickstream Data
Our server automatically collects data about your server’s Internet address when you visit us. This information, known as an Internet Protocol address, or IP Address, is a number that’s automatically assigned to your computer by your Internet service provider whenever you’re on the Internet. When you request pages from our Site, our servers may log your IP Address and sometimes your domain name. Our server may also record the referring page that linked you to us (e.g., another Web site or a search engine); the pages you visit on this Site; the Web site you visit after this Site; the ads you see and/or click on; other information about the type of Web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Site or a referral site; and other Web usage activity and data logged by our Web servers. We use this information for internal system administration, to help diagnose problems with our server, and to administer our Site. Such information may also be used to gather broad demographic information, such as country of origin and Internet Service Provider. We may also link this information with your Personal Information, but will not share such information, when linked with your Personal Information, with a third party without your prior consent.
Your Use of Our Apps
When you download and use one of our applications, we and our service providers may track and collect app usage data, such as the date and time the app on your device accesses our servers and what information and files have been downloaded to the app based on your device number. App-related tracking technologies in connection with non-browser usage (e.g., most functionality of a mobile app) can only be disabled by uninstalling the app. To uninstall an app, follow the instructions from your operating system or device manufacturer.
Any or all of these activities with regard to Site usage information may be performed on our behalf by our service providers.
Right to Opt In and Opt Out
You have the right to “opt in” and “opt out” of certain of our uses of your Personal
Information, including by contacting us at [email protected] or by submitting a request in writing to Whole Life Challenge, Inc., 929 Colorado Avenue, #117, Santa Monica, CA 90401, Attn: Privacy Officer. At the time you are requested to provide Personal Information on this Site, you will have the opportunity to elect to, or not to: (1) receive correspondence from us, or (2) have your Personal Information shared with other entities for their marketing purposes. You may also make this request by sending an e-mail to [email protected]. Users may opt not to receive our electronic newsletters or those of third parties when providing Personal Information. Users who opt in may remove themselves from mailing lists at any time through the My Profile pages or by following the instructions at the end of the e-mail they received from us. If you opt not to provide certain Personal Information when registering for or using our Site, however, you may not be able to use some of our services such as participating in a challenge or using message boards.
Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and
communications with us. Also, a request to have us stop sharing your Personal Information with other entities for marketing purposes will only apply as of the date of your request, and we will
not be responsible for any communications that you may receive from entities that received your
Personal Information prior to such request. In these cases, please contact that entity directly.
How is the Personal Information used?
We will use the Personal Information you provide to our Site in connection with the services and features we provide to you through our Site. For example, such information may be necessary to register you for a challenge, events and newsletters, update your status as part of a challenge, respond to your requests and messages, provide you with news, challenge or event information and other offerings, for feedback purposes, and for marketing and promotional purposes. We may also use your Personal Information for internal record keeping, to analyze and track user progress through our challenges and fitness programs and events, and compare you to other persons or users of the Site or other websites, software, applications or tools in various ways.
We may match information collected from you through different means or at different times, including both Personal Information and Site usage information, and use such information along with information obtained from other sources, including third parties. Also, advertisements and other content displayed to you on the Site may be customized to your interests and preferences, based on your Personal Information and Site usage information, including (but not limited to) non-personally identifying information, which we may obtain from you or from other sources. In addition, we may send you notices (for example, in the form of e-mails, mailings, and the like), and otherwise correspond with you, about products, services, companies, challenges and events, sponsored, developed, organized or operated by us and others, that we think might interest you. You may opt out of receiving such notices from us by following the instructions in the Right to Opt In and Opt Out section above.
We may analyze user behavior as a measure of interest in, and use of, our Site and e-mails, both on an individual basis and in the aggregate.
Do we share Personal Information and Site Usage information with others?
When you contribute to a public area or feature of our Site, such as a message board, chat room, bulletin board, list serve, blog, vlog, wiki or other open forum that we may make available on or through our Site, the information that you submit will be made available to the general public. Such information may, for example, be accessed by everyone on the internet, be indexed by third party search engines, and be imported, exported, distributed, and redistributed by us and others without privacy limitations and once published or displayed may be impossible to remove. Such information may be associated with you by such outside parties based on what you provide or disclose.
For these reasons, we recommend that you do not submit any sensitive information, including your home address, phone number, other information that would enable other users to locate you, or financial information, on these areas of our Site. If you do not consent to displaying your personal information such as your full name in connection with participation in a challenge, please do not participate in the challenge. To request removal of your Personal Information from a public forum or other public area of our Site, please contact us at [email protected].
How We Respond to Do Not Track Signals
WLC does not currently respond to “Do Not Track” requests. A uniform standard has not yet been adopted to determine how DNT requests should be interpreted and what actions should be taken by websites and third parties. However, you may opt-out of tracking on this website by changing your browser settings. See our cookies policies above for instructions.
Event and Challenge Participation
We may provide visitors and participants an opportunity to receive offers from other entities who have services, products and offers that we think might be of interest to you. Unless you elect not to receive such offers by following the instructions in the Right to Opt In and Opt Out section above, we may from time to time provide your Personal Information to these entities so that they may send you these offers. If you change your mind and no longer want us to share your Personal Information with these types of third parties, follow the instructions to opt out in the Right to Opt In and Opt Out section above.
Co-sponsored Events, Contests, Sweepstakes and Offerings
Some of our challenges, events, content, programs, contests, sweepstakes and other offerings may be co-sponsored by another company or companies. In those situations, the information we obtain from you in connection with such contest, sweepstakes or offering may be shared with our co-sponsor(s), unless you instruct us not to by following the instructions in the Right to Opt In and Opt Out section above. In those situations, our co-sponsors will have the right to use your information for their own purposes, in accordance with their own policies. We are not responsible for how our co-sponsors may use your information.
When you make any payments, deposits, or other transactions, we will share transaction information with only those third parties necessary to complete the transaction. We will require those third parties to agree to respect the privacy of your information.
We may use third-party partners to help operate our Site, collect and analyze data and information, host, operate or support software, applications and tools and deliver our products and services, and may share your information with our subsidiaries, entities owned, related to or controlled by us, service providers and other third parties that provide software, products or services for or through this Site or for our business (such as Web site or database hosting companies, address list hosting companies, e-mail service providers, analytics companies, distribution companies, message board and customer support service providers, fulfillment companies, and other similar service providers that use such information on our behalf). This is intended to help improve or promote our services provided. If you would like additional information on the policies we enforce with respect to our service providers, please contact us as described below.
We may disclose aggregate statistics regarding user behavior and health, fitness, workout and nutrition data as a measure of interest in, and use of, our Site and e-mails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.
Legally Compelled Disclosures
We may disclose user information to government authorities, and to other third parties when compelled to do so by government authorities, or otherwise as required or permitted by law, including but not limited to in response to court orders and subpoenas. We also may disclose user information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the Site, or anyone else that could be harmed by such activities. If we are required or compelled to disclose your user information by a government authority, we may attempt to notify you of such disclosure if we are permitted to do so by law.
Third-Party Ad Servers
We may use third-party advertising companies to serve ads when you visit our Site. If so, a list of these ad serving companies will be available in the FAQ section of wholelifechallenge.com. These companies may use information (generally not including your name, address, e-mail address or telephone number) about your visits to this and other web sites in order to provide
advertisements about goods and services of interest to you. These companies may employ cookies and clear GIFs to measure advertising effectiveness. Any information that these third parties collect via cookies and clear GIFs is generally not personally identifiable (unless, for example, you provide personally identifiable information to them through an ad or e-mail message). We encourage you to read these businesses’ privacy policies if you should have any concerns about how they will care for your Personal Information. If you would like more information about this practice and to know your choices about not having this information used by these companies, see the Network Advertising Initiative’s consumer Web site at www.networkadvertising.org.
If the e-mail address you provide to us is a wireless e-mail address, you agree to receive
messages at such address from WLC and the rest of the third parties with which we share your e-mail address (unless and until you have elected not to receive such messages by following the instructions in the Right to Opt In and Opt Out section above). You understand that your wireless carrier’s standard rates apply to these messages, and that you may change your mind at any time by following the instructions in the Right to Opt In and Opt Out section above. You represent that you are the owner or authorized user of the wireless device on which messages will be received, and that you are authorized to approve the applicable charges.
Short Message Service
We may make available a service through which you can receive messages on your wireless
device via short message service (“SMS Service”). If you subscribe to one of our SMS Services, you thereby agree to receive SMS Service messages at the address you provide for such
purposes. Such messages may come from WLC and/or the rest of the third parties with which we share your address (unless and until you have elected not to receive such messages by following the instructions in the Right to Opt In and Opt Out section above).
You acknowledge and agree that the SMS Service is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We do not guarantee that your use of the SMS Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of
the SMS Service. We may also access the content of your account and/or wireless account with your carrier for the purpose of identifying and resolving technical problems and/or service- related complaints.
By signing up for the SMS Service, you consent to receiving, from time to time, further messages which may include news, promotions and offers from us, our subsidiaries, entities owned, related to or controlled by us and partners, and you consent to our sharing of your Personal Information with such parties for such purposes, unless and until you have opted out of these activities by following the instructions in the Right to Opt In and Opt Out section above. Please follow the instructions provided to you by third parties to unsubscribe from their messages.
Your Access Rights
You may review, correct or change the Personal Information that is stored in your user account
on this Site by visiting the My Profile area of your account on this Site.
You may send us new or updated information at any time by contacting us at [email protected]. We will endeavor to respond to your request to access, update or delete your information, including your user account, as soon as practicable. Before we are able to provide you with any information, correct any inaccuracies or delete any information, however, we may ask you to verify your identity and to provide other details to help us to respond to your request.
California Privacy Rights
Beginning on January 1, 2005, California Civil Code section 1798.83 permits WLC customers who are California residents to request certain information regarding WLC’s disclosure within the immediately preceding calendar year of that California resident’s personal information to third parties for their direct marketing purposes. To make such a request, contact our support staff through the following link: WLC Contact Customer Care. If you would like to change your current account preferences, go to the My Profile section of your WLC account.
WLC will take reasonable steps to protect the security and integrity of all Personal
Information provided to this Site. We require a personal username (log-in name) and a password in order for users to access their Personal Information. We restrict access to personal information to WLC employees, contractors and agents who need to know that information in order to process it on our behalf.
No security measures are perfect or impenetrable. Due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers.
If you contact us by e-mail or a “contact us” or similar feature on our Site, you should be aware that your transmission might not be secure. A third party could view information you send by these methods in transit.
You may be able to create an account on our Site with a username and password, for example, to participate in the Whole Life Challenge or other features. If so, you are responsible for maintaining the strict confidentiality of your account password, and you shall be responsible for any access to or use of the Site by you or any person or entity using your password, whether or not such access or use has been authorized by or on behalf of you, and whether or not such person or entity is your employee or agent. You agree to (a) immediately notify WLC of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. It is your sole responsibility to control the dissemination and use of your password, control access to and use of your account, and notify WLC when you desire to cancel your account on this Site. We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision.
We will have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission.
In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as
possible under the circumstances, and, to the extent we have your e-mail address, we may notify you by e-mail. You consent to our use of e-mail as a means of such notification.
With identity theft a continuing problem, it has become increasingly common for unauthorized individuals to send e-mail messages to consumers, purporting to represent a legitimate company such as a bank or on-line merchant, requesting that the consumer provide personal, often
sensitive information. Sometimes, the domain name of the e-mail address from which the e-mail
appears to have been sent, and the domain name of the web site requesting such information, appears to be the domain name of a legitimate, trusted company. In reality, such sensitive information is received by an unauthorized individual to be used for purposes of identity theft. This illegal activity has come to be known as “phishing.”
If you receive an e-mail or other correspondence requesting that you provide any sensitive information (including your Site password or credit card information) via e-mail or to a
web site that does not seem to be affiliated with our Site, or that otherwise seems suspicious
to you, please do not provide such information, and report such request to us at [email protected].
Consent to Processing Information for Persons Outside the United States
The Site is operated and controlled by us from the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Site, you consent to the transfer of information to countries outside your country of residence, including the United States, which may have different data protection rules than your country.
Third-Party “Linked-To” Web Sites
When you are on our Site you may have the opportunity to visit, or link to, other sites not
Children Under Age 13
We are a general audience site, and do not knowingly request Personal Information from anyone
under 13 years of age. If you are under the age of 13, please do not use our Site, including by attempting to post on any message board, participate in blogs, discussions and chat rooms, register for any challenges or events, or otherwise provide any information to the Site. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible. No information collected from children is used for any marketing or promotional purposes whatsoever, either inside or outside of any WLC challenge.
We strongly recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the internet and we encourage
parents to teach their children about safe internet practices. Parents may wish to consult the resources on children’s privacy and safe internet practices that are available through the Federal Trade Commission. We also strongly suggest that you have installed and use “Parental Controls” for your web browser.
We take seriously our obligation to safeguard the confidentiality, security and integrity of personal information collected from our users, and have established and will maintain procedures that are designed for that purpose. Children and parents should be aware, however, that no
If you have any questions or comments regarding our privacy practices, you may contact us at [email protected] or through:
Whole Life Challenge, Inc.
929 Colorado Avenue, #117
Santa Monica, CA 90401